About Us
Our story is a passion for
clean homes and happy clients
Who We Are
At Broom Queens Cleaning Services, we believe that a clean space is the foundation of peace, productivity, and pride. With a reputation built on consistency, hard work, and attention to detail, our team goes beyond surface-level cleaning to deliver results that truly shine. We understand that trust is earned, which is why we show up on time, treat every home with care, and always go the extra mile. Whether you're juggling a busy schedule or simply want to reclaim your time, Broom Queens is here to make your space sparkle every time.
Our Stellar Team
Bertilia Colon
Owner
Bertilia Colón serves as CEO of Broom Queens Cleaning Services, overseeing operations, team leadership, and strategic growth. She ensures service excellence, drives client satisfaction, and leads the company’s expansion with a focus on professionalism and innovation
Brady Watson
CSR
Brady serves as the Customer Service Representative for Broom Queens Cleaning Services, handling client communication, scheduling, and service coordination. He ensures every customer receives prompt, professional support and helps tailor services to meet individual needs with care.
Yader Montes
Account Manager
Yader serves as Account Manager overseeing client relationships, service performance, and contract renewals. He ensures consistent satisfaction through proactive communication, tailored solutions, and a commitment to excellence across every account
Elaine Mendoza
Team Lead
Elaine serves as team lead, guiding cleaning crews with precision, accountability, and care. She ensures each job meets company standards, coordinates on-site tasks, and supports team performance to deliver consistent, high-quality results.
Sandra Espinal
Team Lead
Sandra delivers a meticulous,& reliable care across residential and commercial spaces. Under her guidance, the team ensures every area is left spotless, sanitized, and professionally maintained, consistently upholding the standards of excellence we are known for
Coral Tyde
Team Lead
Melie brings leadership, precision, and positivity to every shift. As Team Lead, she oversees daily operations, ensures quality control, and supports team members with hands-on guidance and clear communication. Her attention to detail and commitment to client satisfaction make her an essential part of our frontline success.
1. What does broom-based cleaning include?
Broom cleaning covers dry sweeping of hard surfaces such as tile, wood, laminate, and concrete. It removes dust, dirt, and debris from accessible areas to maintain a clean and tidy environment.
2. Do you mop or vacuum as part of broom service?
Yes—mopping and vacuuming are included in standard cleaning packages. However, stain removal and high dusting are only available with deep cleaning or when specifically requested.
3. Can broom cleaning be used for outdoor areas?
Yes, we can sweep patios, porches, and entryways. Outdoor broom cleaning is subject to weather conditions and surface accessibility.
4. Is broom cleaning suitable for homes with pets?
Absolutely. We sweep pet hair and dander from floors and corners. For deeper sanitation, we recommend adding vacuuming or mopping to your service.
5. Do you move furniture during broom cleaning?
We sweep around and under light furniture when possible. Heavy items over 25 lbs are not moved unless pre-approved for safety reasons.
6. How often should I schedule broom cleaning?
For maintenance, weekly or bi-weekly broom cleaning is ideal. For high-traffic areas or commercial spaces, more frequent service may be recommended.
7. Is broom cleaning enough for move-in or move-out?
Broom cleaning is a great start, but move-in/move-out services typically require deep cleaning, which includes stain removal, appliance detailing, and high dusting.
8. Do you offer broom cleaning as a standalone service?
Yes, broom cleaning can be booked on its own or bundled with other services like laundry, window cleaning, or deep cleaning.
9. What if I’m not satisfied with the broom cleaning?
We offer a 24-hour satisfaction window. If any area was missed or needs attention, we’ll return for a complimentary touch-up within the original scope of work.
10. How do I book broom cleaning with Broom Queens?
You can book via phone, email, or our online platform. We’ll confirm your appointment, service scope, and any add-ons before arrival.
How do I report an issue or concern with Broom Queens Cleaning Services?
If you need to report anything—whether it’s a missed area, a scheduling issue, or feedback on our team—you can reach us directly through the following channels:
📞 Phone: Call or text our service line (571) 605-6602 during business hours for immediate support.
📧 Email: Send a detailed message to broomqueenscleaning@gmail.com including your name, service date, and concern.
📲 Online Form: Use our website’s contact or feedback form to submit your report. We respond within 24 hours.
📝 On-Site Feedback: If you’re present during service, feel free to speak with the supervisor or leave a note for follow-up.
We take all reports seriously and aim to resolve issues promptly and professionally. Your satisfaction is our priority.
If you believe damage or loss occurred during a scheduled cleaning, we’re here to help you file a claim quickly and respectfully. Here’s how to proceed:
📍 Step-by-Step Claim Process:
Document the Issue Take clear photos of the affected area or item. Include timestamps if possible and note the date of service.
Contact Us Within 24 Hours Reach out via phone, email, or our online form. Provide your name, service address, date of cleaning, and a brief description of the issue.
Submit Supporting Materials Attach photos, receipts (if applicable), and any relevant documentation. This helps us assess the situation thoroughly.
Claim Review & Resolution Our team will review your report and respond within 2–3 business days. If the claim qualifies, we’ll coordinate with our insurance provider and keep you updated throughout the process.
Follow-Up & Closure Once resolved, we’ll confirm the outcome and offer any necessary follow-up services or compensation.
🛡️ Coverage Notes:
Claims must be submitted within 48 hours of service.
Coverage applies only to services performed by Broom Queens staff under active agreements.
We do not cover pre-existing damage or issues unrelated to our service.
