1. What does broom-based cleaning include? Broom cleaning covers dry sweeping of hard surfaces such as tile, wood, laminate, and concrete. It removes dust, dirt, and debris from accessible areas to maintain a clean and tidy environment. 2. Do you mop or vacuum as part of broom service? Yes—mopping and vacuuming are included in standard cleaning packages. However, stain removal and high dusting are only available with deep cleaning or when specifically requested. 3. Can broom cleaning be used for outdoor areas? Yes, we can sweep patios, porches, and entryways. Outdoor broom cleaning is subject to weather conditions and surface accessibility. 4. Is broom cleaning suitable for homes with pets? Absolutely. We sweep pet hair and dander from floors and corners. For deeper sanitation, we recommend adding vacuuming or mopping to your service. 5. Do you move furniture during broom cleaning? We sweep around and under light furniture when possible. Heavy items over 25 lbs are not moved unless pre-approved for safety reasons. 6. How often should I schedule broom cleaning? For maintenance, weekly or bi-weekly broom cleaning is ideal. For high-traffic areas or commercial spaces, more frequent service may be recommended. 7. Is broom cleaning enough for move-in or move-out? Broom cleaning is a great start, but move-in/move-out services typically require deep cleaning, which includes stain removal, appliance detailing, and high dusting. 8. Do you offer broom cleaning as a standalone service? Yes, broom cleaning can be booked on its own or bundled with other services like laundry, window cleaning, or deep cleaning. 9. What if I’m not satisfied with the broom cleaning? We offer a 24-hour satisfaction window. If any area was missed or needs attention, we’ll return for a complimentary touch-up within the original scope of work. 10. How do I book broom cleaning with Broom Queens? You can book via phone, email, or our online platform. We’ll confirm your appointment, service scope, and any add-ons before arrival.

How do I report an issue or concern with Broom Queens Cleaning Services? If you need to report anything—whether it’s a missed area, a scheduling issue, or feedback on our team—you can reach us directly through the following channels: 📞 Phone: Call or text our service line (571) 605-6602 during business hours for immediate support. 📧 Email: Send a detailed message to broomqueenscleaning@gmail.com including your name, service date, and concern. 📲 Online Form: Use our website’s contact or feedback form to submit your report. We respond within 24 hours. 📝 On-Site Feedback: If you’re present during service, feel free to speak with the supervisor or leave a note for follow-up. We take all reports seriously and aim to resolve issues promptly and professionally. Your satisfaction is our priority.

If you believe damage or loss occurred during a scheduled cleaning, we’re here to help you file a claim quickly and respectfully. Here’s how to proceed: 📍 Step-by-Step Claim Process: Document the Issue Take clear photos of the affected area or item. Include timestamps if possible and note the date of service. Contact Us Within 24 Hours Reach out via phone, email, or our online form. Provide your name, service address, date of cleaning, and a brief description of the issue. Submit Supporting Materials Attach photos, receipts (if applicable), and any relevant documentation. This helps us assess the situation thoroughly. Claim Review & Resolution Our team will review your report and respond within 2–3 business days. If the claim qualifies, we’ll coordinate with our insurance provider and keep you updated throughout the process. Follow-Up & Closure Once resolved, we’ll confirm the outcome and offer any necessary follow-up services or compensation. 🛡️ Coverage Notes: Claims must be submitted within 48 hours of service. Coverage applies only to services performed by Broom Queens staff under active agreements. We do not cover pre-existing damage or issues unrelated to our service.